• How do I change or cancel my reservation?
• Are there any penalties for Canceling or changing a reservation?
• What is the nature of a charge on my credit card?
• How do I get my room deposit refunded?
• How do I get detailed information about a property, or read their terms and condtions?
• Are the rates listed online the same rates quoted if you call the Call Center?
• How do I know that I have a reservation?
• When can I expect to receive my official hotel confirmation number?
• How do you protect my privacy?
• Need More Information? Call our Information Hotline

How do I change or cancel my reservation?

To cancel your reservation online visit our order lookup page. After providing your AON number and some verification data, you can view your order and cancel your hotel reservation. Alternatively, you may call us at 1-800-680-1301 to cancel with a customer support representative. When calling, please have your confirmation number that begins with "AON", the name the reservation was placed under, and the original credit card number billed. Changes to your reservation may only be made through our customer support call center at the number listed above.

Are there any penalties for canceling or changing a reservation?

Please refer to the hotel's cancellation policy, as well as the specific terms and conditions applicable to your reservation.

However, in general, you must cancel at least 72 hours prior to arrival or be charged the first night's room rate. In addition, to maintain our competitive rates, the room deposit is nonrefundable on any "Great Rate" bookings, and there is a $25 cancellation fee imposed for "Best Rate" bookings.

Exceptions: The room deposit or $25 cancellation fee will be waived if another reservation is immediatley booked with an equal or greater number of room nights. Hotel terms and conditions still apply.

What is the nature of a charge on my credit card?

For "Great Rate" reservations, a $5 per room, per night room deposit is assessed at time of booking, and is deducted from the room rate quoted. For "Best Rate" reservations, the full hotel stay is charged at time of booking, including taxes and fees. If you cancelled a "Best Rate" reservation, a $25 fee may have been assessed, in addtition to any penalties assessed by the hotel, depending on when the cancellation was made. See hotel's Terms and Conditions for more information on their cancellation policies.

How do I get my room deposit refunded?

As outlined when reservations are made, room deposits are nonrefundable for "Great Rate" reservations. We must do so to insure our discounted rates.

How do I get detailed information about a property, or read their terms and condtions?

When you see a list of hotels, either click on the hotel name or on the "more info" link. If you require additional information you will need to call the Hotel directly.

Are the rates listed online the same rates quoted if you call the Call Center?

Yes, the rates and deposit policies are the same.

How do I know that I have a reservation?

Immediately upon booking, you should receive a verification email with a web tracking number starting with SanDiegoHotels.com. This is to verify we did receive your reservation and requested a confirmation from ther hotel. You will receive the official confirmation number from the hotel within 2 business days. For same-day bookings, you don't need to wait for an official confirmation number; just proceed to the hotel with your SanDiegoHotels.com tracking number.

When can I expect to receive my official hotel confirmation number?

Within 2 business days, via email.

Need More Information? Call our Information Hotline

Phone Toll Free: 800.680.1301
Monday-Friday 6:00 a.m. - 11:00 p.m.
Saturday 7:00 a.m. - 10:00 p.m.
Sunday 8:00 a.m. - 9:00 p.m.
Pacific Standard Time